User Support

If you require any assistance with using Clarksons Research’s digital products, we’d love to hear from you. Our experts are there to help with any queries, and we also welcome receiving feedback from our customers.

We can also offer tutorials on using the sites, whether you are a new user or would like a refresher.

For queries or feedback related to the Shipping Intelligence Network, World Fleet Register or Sea/net, please use the following details:

UK: +44 (0)20 7334 3458
China: +86 21 6103 0280

For queries or feedback related to the Offshore Intelligence Network or World Offshore Register, please use the following details:

Tel: +44 (0)20 7334 3493

If you are experiencing technical difficulties with any of our digital products, please use the following details.

Tel: +44 (0)20 7334 3189

Mailing Address: Clarkson Research Services Limited, Commodity Quay, St Katharine Docks, London, E1W 1BF, United Kingdom.


For any queries on your subscription status, payment status, change of details etc. contact:

UK: +44 (0)20 7334 3134
China: +86 21 6103 0186